Q. How do I order parts for my Lotus vehicle?
A. You may place parts orders via the following methods
Fax your order - (613) 9739 8944
Leave a voice message on the answer-phone service - (613) 9739 8944
Post your order to - Lotus Marques, 5 Marong Court, Boronia 3155
Send an email to - This e-mail address is being protected from spambots. You need JavaScript enabled to view it
And if you need to discuss your parts order, please call (613) 9761 1903
Q. How can I pay for my parts order?
A. You may pay by the following methods:
Personal cheque (up to five business days for clearance)
Direct Deposit/Electronic Funds Transfer (EFT) (24 to 48 hours for clearance)
Australian Post Office money Order
Cash On Delivery (COD) through Australia Post
PayPal can be accepted, prior contact is required for PayPal payments as certain conditions must be met
Q. What delivery options are available for parts orders?
A. If you live in Australia, then delivery can be made by the following methods:
Regular delivery service through Australia Post
Registered delivery service via Australia Post (includes insurance to the value of $100)
Express delivery service through Australia Post (Guaranteed Next Day Delivery) - available between specified post codes.
Local and interstate courier service is available through Couriers Please.
Pick up
Please contact us to arrange a mutually convenient time for pick up
If you do not live in Australia, then we recommend delivery through the International Postal Service or international courier services.
From experience this is an excellent service and has track and trace facilities.
For more information about this service, please visit the following URL - http://auspost.com.au/track/track.html
If international customers wish to use this service, please call or email Lotus Marques for pricing.
Q. How long does delivery take?
A. This will depend on where you live and which delivery service you have specified
If you require a local courier delivery service within the Melbourne metro area, then delivery is usually the same day
If you require overseas delivery via Express Courier Service then delivery will usually take 4 to 5 days
If you require Express Post delivery service then its possible for you to recieve the article the very next day
Q. What are your normal working hours?
A. Normal working hours are Monday to Friday, from 9-00am to 5-30pm
Q. Do you have a privacy statement?
A. Yes we do, please see the relevant privacy document elsewhere on our website
Q. How long has Lotus Marques been trading?
A. The business was originally called The Elan Factory and was first registered in 1992
Q. Does Lotus Marques have an Australian Business Number?
A. Yes we do and the number is 23-683-183-602
Q. Does Lotus Marques operate a club for Lotus Owners?
A. Lotus Marques operates transparently as a bon-fide business and provides a Lotus community communication hub through our website
Q. Does Lotus Marques buy and sell Lotus cars?
A. No we do not, but you may advertise on our website
Q. Does Lotus Marques supply genuine Lotus parts?
A. Yes, we can supply genuine Lotus parts at competitive prices
Q. Does Lotus Marques design custom parts?
A. Yes, we can use 2D or 3D solid modelling software to do this
Q. Does Lotus Marques manufacture custom or obsolete parts for my Lotus
A. Yes we can manufacture special parts and many parts that are no longer available
Q. Do you service Lotus cars and how can I arrange this?
A. Yes - please call 03-9761-1903 and arrange a mutually convenient date
Q. Does Lotus Marques offer factory servicing?
A. Yes, we only carry out vehicle servicing to Lotus Factory servicing schedules
Q. Is there an out of normal hours contact number to call?
A. Yes there is, you can call 03-9739-8944 and leave a message on a dedicated answer-phone
Q. What is it going to cost to get my car serviced or repaired?
A. Give us a call and we would be pleased to discuss your requirements. Whilst discussing your needs, it maybe possible to provide alternative solutions and quote accordingly.
Q. Do you carry stocks of most spare parts to suit my Lotus vehicle?
A. Yes, we carry an extensive range of quality parts and if we don’t have what you need then we can order it in for you.
Q. Does Lotus Marques have a knowledgebase that I can access so I may trouble-shoot problems relating to my Lotus vehicle.
A. Yes we do. You can access this valuable database by registering your full details on the website.
